Housing Benefit is a means-tested benefit, payable to people who have a low income to cover the costs of rent and rates, or both. This section outlines how to appeal your housing benefit decision and your options if your appeal is unsuccessful.

Overview of the complaints process

Challenging a housing benefit decision can be complicated. You should get an adviser to help you make your complaint. More

How to complain

This section outlines the procedure for complaining about a housing benefit decision. There is information on an internal review and an independent appeal tribunal. More

After your independent appeal

This section looks at your options if you are unhappy with the decision of the independent appeal tribunal. More