Housing Rights is unable to undertake to assist in every case presented to it. Prior to agreeing to take on a case on behalf of a client, the following criteria will be considered:

• whether the case falls under our core area of work,
• whether the case is of appropriate complexity,
• whether a satisfactory resolution is achievable,
• what is the potential consequence to client,
• what is the strategic importance of the case,
• is there a duplication of service with another agency,
• is there a conflict of interest,
• would a different agency be more appropriate to deal with the case,
• what is the level of risk, and
• timing of referral.