We are always looking for ways to improve our services. If you have any feedback on the email advice service, please let us know. 

Feedback includes any complaints, suggestions or comments you may have about advice by email.

When you receive a response from us to your email advice query, we will follow this up with another email approximately 7 days later. In this email, we will ask you to fill in a survey and assess our service. Please use this opportunity to let us know what you thought of e-advice and suggest any improvements that you think we should make.

If you were unsatisfied with our service and wish to make a complaint, send us your comments via the feedback form. If you make a complaint, we will:

• acknowledge your complaint within 3 working days,
• issue a full response within 10 working days, or
• issue a revised response date if unable to respond within 10 working days.
  

If you have any questions about the service, you may want to read our Email advice FAQ.