Housing Benefit is a means-tested benefit, payable to people who have a low income to cover the costs of rent and/or rates. This section outlines how to appeal your housing benefit decision and your options if your appeal is unsuccessful.

Overview of the complaints process

Challenging a housing benefit decision can be complicated. You should get an adviser to help you make your complaint. More 

How to complain

Outlines the procedure for complaining about a housing benefit decision. Explains how to get an internal review and an independent appeal tribunal. Looks at when you won’t be allowed to ask for an independent appeal tribunal. More 

After your independent appeal

This section looks at your options if you are unhappy with the decision of the independent appeal tribunal. More