Online chat terms and conditions
The advice we provide through this service is based on the information you give us. Housing law can be complicated, so sometimes we will only be able to give you a general answer. When you use the online chat service, the adviser will try to direct your web browser to pages on our website that could help you with your query. When chatting, you may see a message stating that your browser has blocked our pop-up. You should click "temporarily allow pop-ups" if this happens.
Our online chat service is intended as initial advice only. If your query is complicated or unusual, we may suggest you seek specialist advice.
Housing Rights Service complies with the Data Protection Act 1998. Housing Rights Service is the data controller for the purposes of the Act.
If you use our service, we will only record information about your query on our database in order to build statistics about the service and in case you need to contact us again. If you do not want us to hold your details, please write to the following address:
Head of Operations
10-12 High Street
Belfast BT1 2BA
Tel: 028 9024 5640
Please enclose a photocopy of an original document that confirms your identity. Acceptable documents are passport, driving licence, birth certificate, NHS card, back page of benefit book or front page of child benefit book, signing card, SAL 1/2 or bank statement.
Please could you provide your full name, date of birth, brief details of your case, your email enquiry reference number and your password.
We need you to follow this procedure in order to comply with data protection regulations.
Unless you tell us otherwise, we take it that you agree to us holding your details.
We keep your enquiry on our database for six years and then destroy the information. Users can also request a copy of their file by following this procedure.
Information you give us about your situation will be kept strictly confidential to Housing Rights Service. We do not disclose your information to subsidiaries or other organisations, unless this is required by law, a court order, or by our own child protection policy.
Read our full confidentiality policy for more information.
For most people, the security risks of using the internet and email are minimal. It is extremely unlikely that unauthorised people will intercept your email. If you are concerned about other people having access to your email account at home or at work, you may wish to set up a separate web-based email account for your personal use.
The advice and information contained in our email replies gives only general guidance on the law as it relates to Northern Ireland. It should not be regarded or relied upon as a complete or authoritative statement of the law.
We make every effort to ensure that the legal content of our email replies is accurate and up-to-date.
We cannot be held responsible for errors or omissions, or for incomplete or misleading information that we may have received from you. Housing Rights Service takes no responsibility for the contents of linked websites, and the links should not be taken as our endorsement of these sites. Housing Rights Service has no control over the availability of the linked pages.