• Eadvice team responds to enquiries about housing problems in Northern Ireland only. The housing laws and legislations in Northern Ireland are different to those in other parts of the UK. If you have a housing query relating to other parts of the UK, you can contact Shelter for advice.
• Eadvice is intended to be used as initial advice service. If you have used our helpline or been in touch with our advisors before, please call us for further advice.
• Eadvice is suitable for straightforward queries. If you feel that your problem is very complicated, we would advise you to call our helpline. Talking through your issues with the advisor may be more beneficial, depending on the complexity of your situation.   
• Using this service is simple. To send us your question, you need to fill in the email form on the next page. We need to ask some questions about issues which affect your rights. If you provide these details, we can give you more personalised advice.
• The accuracy of our advice will depend on the information you supply in the form. Please take care when you are selecting your form field choices.
• Our average response time is 3 working days. If you have not received a response within 3 working days, please check your junk or spam inbox, as the email could have been filtered by your email provider. 

Make sure you read and understand our terms and conditions before you begin to fill out this form.  

Continue to eadvice form