Under the new HMO regime, HMO owners and managers must deal with anti-social behaviour much more proactively. You must have a policy or plan to deal with any anti-social behaviour caused by or affecting the people living in your HMO.
A repairs grant is available to help cover the cost of carrying out repairs required after your local council has issued a Notice of Disrepair on a protected tenancy or a Public Health Notice on any other property. You can get up to £7,500 depending on the type of work needed.
When you communicate with your tenants you need to ensure that you do so in an appropriate and timely manner. If your tenants have literacy issues or do not speak English, you will need to consider how you can effectively communicate with them.
Rates are a property tax. The money raised in rates helps to pay for all types of public services. Land & Property Services (LPS) is the agency responsible for collecting rates. Either the tenant or the landlord may have to pay rates in rented properties.
Your tenants are entitled to serve you with a Notice to Quit and must do so if they wish to vacate the property. This can happen with periodic tenants or tenants in a fixed term who wish to end the tenancy early. If your tenants leave during the period of their tenancy agreement, you can take court action against them to be reimbursed for unpaid rent.
Your tenants can ask the council to inspect the HMO if they are concerned about conditions. If the council finds a hazard, you may be served with a hazard notice. You can be issued with a fixed penalty notice for £5,000 if you let the HMO be used when it is subject to a hazard notice.
You may have good business reasons for making changes to your landlord business after Brexit. However, you must be very careful to make sure that you don't accidentally end up discriminating against people from European countries. Discriminating against someone because of their nationality is unlawful, whether it is intentional or not.
Estate agents and letting agents will often have their own complaints process. Many agents belong to a professional redress scheme which may be able to sort out problems if you're unhappy with the service you've been given by your agent.