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When everyone has a home

Housing advice for Northern Ireland

Housing Executive

Rates

Almost everyone who lives in a property in Northern Ireland has to pay rates. Rates pay for services throughout Northern Ireland; like schools, hospitals and roads; and for services in your local area; like bin collection, parks and leisure centres. The amount you pay depends on the value of your property and which council area it is in. You can get help to pay your rates if you're on a low income or receiving certain benefits.

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Complaints procedure

You can make a formal complaint if you are unhappy with a decision the Housing Executive has made or how the Housing Executive has treated you or your case. You need to use a different procedure to challenge a housing benefit decision, challenge a decision about your homelessness or appeal a decision to end your introductory tenancy.

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Avoiding rates arrears

Get advice as soon as possible if you can't pay. The Land & Property Services have a strict procedure for recovering rates arrears. There are strict time limits. If you contact your local Land & Property Services office, you may be able to negotiate a payment plan.

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Reasons for evicting social tenants

Housing associations and the Housing Executive can end a tenancy without going to court if they suspect that a property has been abandoned, but the correct procedure has to be followed. If you're worried about eviction you should speak to someone urgently. Advisers at Housing Rights may be able to help you stay in your home.

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Ending a social tenancy

Your landlord can only end your tenancy by following the correct process. Secure Housing Executive and housing association tenants can only be evicted if a court believes that they have broken the tenancy agreements. It's easier for a landlord to evict an introductory tenant, but the landlord still has to get a court order. Think carefully and get advice before you take any action to end your tenancy. It can be difficult to get a new social tenancy if you've given one up.

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Repairs for Housing Executive tenants

Your Tenant’s Handbook should explain whether you or the Housing Executive is responsible for repairs.  Ask your local district office for a copy of the handbook if you don’t already have one.

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Who can claim housing benefit

You can only make a new claim for Housing Benefit if you are of pension age or if you are living in certain types of housing, such as supported housing or temporary housing. Most people who need to make a new claim for help to pay rent will have to claim Universal Credit. 

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Decisions that the court can make

There are a few different things that can happen if you have to go to court for a possession hearing.

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Transfers

Secure Housing Executive (NIHE) and housing association tenants can apply for a transfer to a different NIHE or housing association property. You can ask for a transfer anywhere in the UK and tenants from England, Scotland & Wales can transfer to properties in Northern Ireland.

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Responsibility for repairs

You’ll be responsible for dealing with many of the repairing issues in your home. Tenants are responsible for decorating the inside of the property, including carpeting and flooring and you’ll also be responsible for looking after your garden. The Housing Executive will usually deal with any structural problems or faults with the heating, plumbing and electrical systems.

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