Many problems can be resolved by talking to someone at your housing association. When this doesn't sort out the problem you can use the housing association's formal complaints procedure. Each housing association has its own procedure. If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association.
Complaining about your housing association
Lots of people are struggling to manage with housing issues because of the coronavirus crisis. Check out our Coronavirus section for information and advice on common problems, including help to pay your rent and mortgage, eviction and repairs.