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When everyone has a home

Housing advice for Northern Ireland

Housing mediation in Northern Ireland

Housing problems are sometimes caused by difficulties between tenants and landlords. Mediation can help sort things out.

What is mediation?

A mediator will help you and the person you are in a dispute with come to an agreement. The mediator will help both sides of a dispute talk and listen to each other. They try to solve the problem. The mediator does not judge. 

Mediation is free of charge. We can do it

  • by telephone
  • online, or
  • in person.

Mediation for private tenants and landlords

Housing Rights' Housing Mediation Service can help solve disputes in private rented tenancies. This service is for

  • private tenants, 
  • private landlords and
  • letting agents.

But, you will only be able to use this service if

  • the dispute is about a private tenancy
  • the tenancy is in Northern Ireland, and
  • the landlord of the tenancy is registered

We can't mediate in some cases, including if the case is about a deposit. This is because there is already a service to help with disputes about deposits.

If we cannot help, we will explain why and tell you about other services that may be able to help you. 

Use the housing mediation service

Fill in the form below if you'd like to use our mediation service. 

 
1 Start 2 Complete
The mediation service cannot help with all housing queries. Housing Rights can give advice to tenants, landlords and agents. Let us know if you are happy for us to share your details with our advice team if the mediation team cannot help.
If you are completing this form for someone else, please choose the option that best describes their circumstances.

Sorry, we cannot help you until you can confirm that you are a registered landlord. Please do not submit this form. 

Our housing mediation service can only help with tenancy disputes if the landlord of the property is registered. You can check to see if you are registered by

​It is an offence to rent out property in Northern Ireland if you are not a registered landlord. Registration costs £70 for three years and can be done online. Visit NI Direct to find out more. 

Once you have confirmed that you are registered, you can complete this form again and submit it. Our mediation service can only help if we have proof that you are registered. 

Tell us about your housing problem. If your housing problems is a result of an argument or dispute between you and someone else, please tell us about that.
Please tell us a little about the dispute. It is helpful if you can explain how you think mediation could help to resolve this problem.
Please tell us a little about the dispute. It is helpful if you can explain how you think mediation could help to resolve this problem.
Please tell us a little about the dispute. It is helpful if you can explain how you think mediation could help to resolve this problem.
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