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When everyone has a home

Housing advice for Northern Ireland

Making a complaint

CORONAVIRUS UPDATE

Lots of people are struggling to manage with housing issues because of the coronavirus crisis. Check out our Coronavirus section for information and advice on common problems, including help to pay your rent and mortgage, eviction and repairs.

Making a complaint
Making a complaint

Making a formal complaint can often help sort out a problem if you've been treated unfairly or the wrong decision has been made.  If you can't make a complaint, but you feel you've been treated unfairly you may be able to get justice by going to court. 

Complaining about your housing association

Many problems can be resolved by talking to someone at your housing association. When this doesn't sort out the problem you can use the housing association's formal complaints procedure.  Each housing association has its own procedure.  If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association. 

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Complaining about the Housing Executive

Many problems can be resolved by talking to someone at the Housing Executive. When this doesn't sort out the problem you can use the Housing Executive's formal complaints procedure. There are two stages to the complaints procedure. If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association.

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Complaining about your estate or letting agent

Estate agents and letting agents will often have their own complaints process. Many agents belong to a professional redress scheme which may be able to sort out problems if you're unhappy with the service you've been given by your agent.

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Complaining to the Ombudsman

The Northern Ireland Public Services Ombudsman is there to make sure the service provided by public bodies in Northern Ireland is fair and efficient. You can complain to the Ombudsman if you believe the Housing Executive or your housing association has handled your case poorly or treated you unfairly.

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