Your housing association may have a right to repair scheme. Ask your landlord to send you the rules for their scheme.
This scheme makes sure you can get certain repairs done quickly. You get up to £50 compensation if the repairs aren't done in time.
Types of repairs
You can use the right to repair scheme for repairs that
- would cause a health or safety problem if not fixed quickly
- would cost less than £250 to fix
You can't use the right to repair scheme if the delay in fixing the problem is not your landlord's fault.
Reporting a repair
When you report a repair, your landlord should contact you to confirm
- the name of the contractor who will do the work
- the date the work will be finished by
- whether the repair qualifies for right to repair
Getting compensation if your repair isn't done in time
You can get compensation if
- your repair qualifies for the right to repair, and
- the work isn't done by the date it should have been, and
- the delay is your landlord's fault
Write to your landlord to let them know the work wasn't done by the date they said.
You get £10 compensation for the first day the work is late. You get another £2 for every extra day the work is late. The most you can get is £50.
Contact your landlord and ask for details of its right to repair scheme.
Contact our helpline if you're having problems getting repairs done in your home.
Printer-friendly version