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When everyone has a home

Housing advice for Northern Ireland

Bad housing

CORONAVIRUS UPDATE

Your Tenant’s Handbook should explain whether you or the Housing Executive is responsible for repairs.  Ask your local district office for a copy of the handbook if you don’t already have one.

Getting repairs carried out can be a messy business. If the interior of your home is damaged by contractors carrying out repair or improvement work you could be entitled to compensation.

You’ll be responsible for dealing with many of the repairing issues in your home. Tenants are responsible for decorating the inside of the property, including carpeting and flooring and you’ll also be responsible for looking after your garden. The Housing Executive will usually deal with any structural problems or faults with the heating, plumbing and electrical systems.

If something needs to be repaired in your Housing Executive property call the repairs line on 03448 920 901 as quickly as you can. You can also report your repair online. Keep a note of when you made your call and who you spoke to. Ask the Housing Executive if your repair is classed as an emergency, urgent or routine repair.

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

Your housing association must make sure that your home is safe to live in. Your tenancy agreement should explain whether you or your housing association is responsible for repairs. Ask your landlord for a copy of your agreement if you don’t already have one.

Your lease will outline whether the freeholder has any responsibility for repairs. If you own a leasehold flat the freeholder may be responsible for repairs to the structure of the building, or shared areas. If you own a leasehold house it is unlikely that your freeholder will be responsible for repairs.

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