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When everyone has a home

Housing advice for Northern Ireland

Bad housing

Repairs for Housing Executive tenants

Your tenancy agreement and tenant handbook should explain whether you or the Housing Executive is responsible for repairs.  Ask your local office for a copy of these documents if you can't find your copies.

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Renting problems video tip: Getting repairs carried out

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Responsibility for repairs

You are responsible for fixing some things in your home. The Housing Executive has to fix others.

Your tenancy agreement should explain who deals with different issues.

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Renting problems video tip: Can you break your contract?

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Getting repairs carried out

Call the Housing Executive repairs line on 03448 920 901 to report a repair. You can also report your repair online. Keep a note of when you made your call and who you spoke to. Ask the Housing Executive if your repair is classed as an emergency, urgent or routine repair.

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Right to repair and self help schemes

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

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Housing association repairs

Your housing association must make sure that your home is safe to live in. Your tenancy agreement should explain whether you or your housing association is responsible for repairs. Ask your landlord for a copy of your agreement if you don’t already have one.

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Leaseholder repairs

Your lease will outline whether the freeholder has any responsibility for repairs. If you own a leasehold flat the freeholder may be responsible for repairs to the structure of the building, or shared areas. If you own a leasehold house it is unlikely that your freeholder will be responsible for repairs.

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Building guarantees

Many builders provide structural guarantees for the first ten years after you buy your home. If any structural problems develop within that time, you won't have to pay for the repairs.

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Repairs and safety for private tenants

You should report any damage or disrepair to your landlord immediately. It's always a good idea to follow up any reports you make over the phone or in person with a letter so both you and your landlord have a record of any work that needs to be done.

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