phoneTwitterFacebook
ear
 
When everyone has a home

Housing advice for Northern Ireland

Complaints

Social services may be able to help with housing. They can only help with homelessness in certain cases, such as if you're under 18 or very vulnerable.

You can make a formal complaint if you are unhappy with a decision the Housing Executive has made or how the Housing Executive has treated you or your case. You need to use a different procedure to challenge a housing benefit decision, challenge a decision about your homelessness or appeal a decision to end your introductory tenancy.

The Northern Ireland Public Services Ombudsman is there to make sure the service provided by public bodies in Northern Ireland is fair and efficient. You can complain to the Ombudsman if you believe the Housing Executive or your housing association has handled your case poorly or treated you unfairly.

Court action can be expensive and you may have to pay fees. If you win your case the judge may order the other side to pay some or all of your costs. If you lose your case, you could end up having to pay for the other person's legal costs as well as your own fees and any damages the judge awards. You might be able to get financial help with the costs of legal action through Legal Aid.

You can use the Small Claims Court to take legal action against someone if you are claiming less than £3000. You don't need a solicitor to go to Small Claims Court so the costs are much lower than the costs for other types of legal action.

You may need to go to court to resolve a housing problem you're having. The type of court you use will depend on your case. You will need a solicitor to help you with most court cases, but you don't need one for Small Claims Court.

You can complain if the Housing Executive refuses to carry out repairs which it is responsible for or if you are unhappy with the standard of work carried out.

Estate agents and letting agents will often have their own complaints process. Many agents belong to a professional redress scheme which may be able to sort out problems if you're unhappy with the service you've been given by your agent.

If you can't sort out a problem by speaking to staff at your local office, you can use your landlord's formal complaints procedure. There are two stages to the complaints procedure. You can take your case to the NI Public Services Ombudsman if you aren't happy with how the Housing Executive or your housing association handled your complaint. 

 

Subscribe to RSS - Complaints Subscribe to Complaints