Complaints

You can make a formal complaint if you are unhappy with a decision the Housing Executive has made or how the Housing Executive has treated you or your case. You need to use a different procedure to challenge a housing benefit decision, challenge a decision about your homelessness or appeal a decision to end your introductory tenancy.

Court action can be expensive and you may have to pay fees. If you win your case the judge may order the other side to pay some or all of your costs. If you lose your case, you could end up having to pay for the other person's legal costs as well as your own fees and any damages the judge awards. You might be able to get financial help with the costs of legal action through Legal Aid.

You may need to go to court to resolve a housing problem you're having. The type of court you use will depend on your case. You will need a solicitor to help you with most court cases, but you don't need one for Small Claims Court.

Estate agents and letting agents will often have their own complaints process. Many agents belong to a professional redress scheme which may be able to sort out problems if you're unhappy with the service you've been given by your agent.