phoneTwitterFacebook
ear
 
When everyone has a home

Housing advice for Northern Ireland

Complaints procedure

CORONAVIRUS UPDATE

Many problems can be resolved by talking to someone at your housing association. When this doesn't sort out the problem you can use the housing association's formal complaints procedure.  Each housing association has its own procedure.  If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association. 

Many problems can be resolved by talking to someone at the Housing Executive. When this doesn't sort out the problem you can use the Housing Executive's formal complaints procedure. There are two stages to the complaints procedure. If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association.

You may be able to get help from social services if the Housing Executive can't help. Social services may be able to provide you with accommodation, help you to get money for a deposit or help you to stay in your home if you are in danger of losing it.

You can make a formal complaint if you are unhappy with a decision the Housing Executive has made or how the Housing Executive has treated you or your case. You need to use a different procedure to challenge a housing benefit decision, challenge a decision about your homelessness or appeal a decision to end your introductory tenancy.

The Northern Ireland Public Services Ombudsman is there to make sure the service provided by public bodies in Northern Ireland is fair and efficient. You can complain to the Ombudsman if you believe the Housing Executive or your housing association has handled your case poorly or treated you unfairly.

Many problems can be resolved by talking to someone at your housing association. When this doesn't sort out the problem you can use the housing association's formal complaints procedure.  Each housing association has its own procedure.  If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association. 

Many problems can be resolved by talking to someone at the Housing Executive. When this doesn't sort out the problem you can use the Housing Executive's formal complaints procedure. There are two stages to the complaints procedure. If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association.

Subscribe to RSS - Complaints procedure Subscribe to Complaints procedure