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When everyone has a home

Housing advice for Northern Ireland

Complaints procedure

Social services may be able to help with housing. They can only help with homelessness in certain cases, such as if you're under 18 or very vulnerable.

You can make a formal complaint if you are unhappy with a decision the Housing Executive has made or how the Housing Executive has treated you or your case. You need to use a different procedure to challenge a housing benefit decision, challenge a decision about your homelessness or appeal a decision to end your introductory tenancy.

The Northern Ireland Public Services Ombudsman is there to make sure the service provided by public bodies in Northern Ireland is fair and efficient. You can complain to the Ombudsman if you believe the Housing Executive or your housing association has handled your case poorly or treated you unfairly.

Your housing association's complaints procedure will explain how you can complain and what you can complain about. The Ombudsman may be able to help you if you are not happy with how your housing association dealt with your complaint. 

If you can't sort out a problem by speaking to staff at your local office, you can use your landlord's formal complaints procedure. There are two stages to the complaints procedure. You can take your case to the NI Public Services Ombudsman if you aren't happy with how the Housing Executive or your housing association handled your complaint. 

 

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