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When everyone has a home

Housing advice for Northern Ireland

Emergency repairs

Complaining about NIHE repairs

You can complain if the Housing Executive refuses to carry out repairs which it is responsible for or if you are unhappy with the standard of work carried out.

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Housing association repairs

Your housing association must make sure that your home is safe to live in. Your tenancy agreement should explain whether you or your housing association is responsible for repairs. Ask your landlord for a copy of your agreement if you don’t already have one.

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Dealing with bad weather if you own your home

If you own your home, you bear the full responsibility when something goes wrong. Make sure you have sufficient insurance cover in place to protect your home and contents in case of strong winds, snow and ice. Making sure your home is insulated and heated can reduce the risk of water damage in your home during a bad winter.

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Repairs and safety for private tenants

You should report any damage or disrepair to your landlord immediately. It's always a good idea to follow up any reports you make over the phone or in person with a letter so both you and your landlord have a record of any work that needs to be done.

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Repairs - what tenants need to know

There are default repairs which a landlord is required to carry out. Additional information about who is responsible for repairs is usually contained in your tenancy agreement.

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Witholding rent payments

It can be tempting to stop paying rent if you feel the property you are renting is not up to standard or the landlord is not sticking to the tenancy agreement. This is a risky procedure as your landlord may try to evict you if you stop paying rent.

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What to do if your landlord refuses to repair

You should give your landlord a reasonable amount of time to carry out repairs. If you are having difficulty contacting your landlord or your landlord has refused to carry out essential repairs you may be able to get help from your local council.

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Dealing with bad weather if you are a private tenant

In recent years, some tenants have experienced serious problems in their properties due to extreme frost, wind and snow. There are certain actions you can take to minimise the risks to both you and your property if bad weather has been predicted.

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Renting problems video tip: Getting repairs carried out

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