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When everyone has a home

Housing advice for Northern Ireland

Ombudsman

Many problems can be resolved by talking to someone at your housing association. When this doesn't sort out the problem you can use the housing association's formal complaints procedure.  Each housing association has its own procedure.  If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association. 

Many problems can be resolved by talking to someone at the Housing Executive. When this doesn't sort out the problem you can use the Housing Executive's formal complaints procedure. There are two stages to the complaints procedure. If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association.

Estate agents and letting agents will often have their own complaints process. Many agents belong to a professional redress scheme which may be able to sort out problems if you're unhappy with the service you've been given by your agent.

Every housing association has a different complaints procedure. Your housing association's complaints procedure should be in your tenant's handbook.

The Northern Ireland Public Services Ombudsman is there to make sure the service provided by public bodies in Northern Ireland is fair and efficient. You can complain to the Ombudsman if you believe the Housing Executive or your housing association has handled your case poorly or treated you unfairly.

Estate agents and letting agents will often have their own complaints process. Many agents belong to a professional redress scheme which may be able to sort out problems if you're unhappy with the service you've been given by your agent.

Many problems can be resolved by talking to someone at your housing association. When this doesn't sort out the problem you can use the housing association's formal complaints procedure.  Each housing association has its own procedure.  If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association. 

Many problems can be resolved by talking to someone at the Housing Executive. When this doesn't sort out the problem you can use the Housing Executive's formal complaints procedure. There are two stages to the complaints procedure. If you're not happy with the outcome of the formal complaint you might be able to ask the Ombudsman to look at your complaint or even take a Judicial Review against the housing association.

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