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When everyone has a home

Housing advice for Northern Ireland

Repairs

Repairs for Housing Executive tenants

Your tenancy agreement and tenant handbook should explain whether you or the Housing Executive is responsible for repairs.  Ask your local office for a copy of these documents if you can't find your copies.

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Repairs - what tenants need to know

There are default repairs which a landlord is required to carry out. Additional information about who is responsible for repairs is usually contained in your tenancy agreement.

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Responsibility for repairs

You are responsible for fixing some things in your home. The Housing Executive has to fix others.

Your tenancy agreement should explain who deals with different issues.

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Who is responsible for repairs?

At some point in your tenancy, something in the property will probably need to be repaired. Your tenancy agreement should explain what type of repairs your landlord is responsible for and what repairs you are expected to carry out yourself.

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Getting repairs carried out

Call the Housing Executive repairs line on 03448 920 901 to report a repair. You can also report your repair online. Keep a note of when you made your call and who you spoke to. Ask the Housing Executive if your repair is classed as an emergency, urgent or routine repair.

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What to do if your landlord refuses to repair

You should give your landlord a reasonable amount of time to carry out repairs. If you are having difficulty contacting your landlord or your landlord has refused to carry out essential repairs you may be able to get help from your local council.

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Right to repair and self help schemes

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

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Legal rights of Housing Executive tenants

The law gives you certain rights if you rent from the Housing Executive. You have more rights if you are a secure tenant than you do if you are an introductory tenant. 

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Improvement schemes

The Housing Executive uses improvement schemes to update older houses and make sure your home is safe.

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Responsibility for housing association repairs

You’ll be responsible for dealing with many of the repairing issues in your home. Tenants are responsible for decorating the inside of the property, including carpeting and flooring and you’ll also be responsible for looking after your garden. Your landlord will usually deal with any structural problems or faults with the heating, plumbing and electrical systems.

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