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When everyone has a home

Housing advice for Northern Ireland

Repairs

Your Tenant’s Handbook should explain whether you or the Housing Executive is responsible for repairs.  Ask your local district office for a copy of the handbook if you don’t already have one.

There are certain fundamental rights which all private tenants enjoy. Your tenancy agreement may give you additional rights and responsibilities but it cannot take away your basic legal rights.

You’ll be responsible for dealing with many of the repairing issues in your home. Tenants are responsible for decorating the inside of the property, including carpeting and flooring and you’ll also be responsible for looking after your garden. The Housing Executive will usually deal with any structural problems or faults with the heating, plumbing and electrical systems.

There are default repairs which a landlord is required to carry out. Additional information about who is responsible for repairs is usually contained in your tenancy agreement.

If something needs to be repaired in your Housing Executive property call the repairs line on 03448 920 901 as quickly as you can. You can also report your repair online. Keep a note of when you made your call and who you spoke to. Ask the Housing Executive if your repair is classed as an emergency, urgent or routine repair.

At some point in your tenancy, something in the property will probably need to be repaired. Your tenancy agreement should explain what type of repairs your landlord is responsible for and what repairs you are expected to carry out yourself.

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

You should give your landlord a reasonable amount of time to carry out repairs. If you are having difficulty contacting your landlord or your landlord has refused to carry out essential repairs you may be able to get help from your local council.

The Housing Executive can schedule an improvement scheme to update older houses or to ensure properties are kept in a good state of repair.

Housing Executive tenants have rights which are set out in law. You are an introductory tenant for the first year of your tenancy. After 12 months you’ll become a secure tenant. Secure tenants have stronger rights than introductory tenants.

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