Shortfall

Your tenants are obliged to keep their rental accounts up to date. If a tenant is late with rent or hasn't paid in full, you should contact them to find out what has happened.

The amount of benefits tenants get towards rent will not always match up to the amount of rent you charge. Instead, the amount of benefit paid depends on the size of the claimant's household, their personal circumstances and the area in which they live.

If you are on a low income, you may be entitled to benefits to help you pay your rent. Most people who rent privately have their entitlement to benefit worked out under a system called Local Housing Allowance.