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When everyone has a home

Housing advice for Northern Ireland

Social housing

The Housing Executive and housing associations have a number of responsibilities to their tenants. If you’re not happy with your landlord's service you can use the complaints procedure.

It's important that you know and understand what your responsibilities are to the Housing Executive.

The Housing Executive and housing associations have a number of responsibilities to their tenants. If you’re not happy with your landlord's service you can use the complaints procedure.

Your landlord can only end your tenancy by following the correct process. Secure Housing Executive and housing association tenants can only be evicted if a court believes that they have broken the tenancy agreements. It's easier for a landlord to evict an introductory tenant, but the landlord still has to get a court order. Think carefully and get advice before you take any action to end your tenancy. It can be difficult to get a new social tenancy if you've given one up.

Most housing associations have a Right to Repair scheme for their tenants. The point of these schemes is to make sure that tenants can get low cost, urgent repairs done quickly.

Housing Executive and housing association tenants should only be evicted as a last resort. Your landlord should work with you to try and resolve any problems and should only decide to go to court to evict you if all other attempts to sort out the problem have failed.

Your responsibilities are set out in your tenancy agreement and tenant handbook. There are certain things you must do. If you don’t, your housing association could take steps to end your tenancy.

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

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