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When everyone has a home

Housing advice for Northern Ireland

Tenant Rights

The Housing Executive and housing associations have a number of responsibilities to their tenants. If you’re not happy with your landlord's service you can use the complaints procedure.

There are default repairs which a landlord is required to carry out. Additional information about who is responsible for repairs is usually contained in your tenancy agreement.

In order to lawfully evict you, your landlord must follow the correct legal procedure. Similarly, you must follow the correct procedure if you wish to leave the property.

You should give your landlord a reasonable amount of time to carry out repairs. If you are having difficulty contacting your landlord or your landlord has refused to carry out essential repairs you may be able to get help from your local council.

Your landlord must be very careful when trying to evict your from a protected tenancy. Unless the landlord can prove that certain criteria apply to your tenancy, any eviction could be illegal.

It's easy to be won over by a nicely decorated property, but you need to be sensible when deciding where to live. Consider your household's needs carefully and assess whether the location, size and style of the property suit these. You should also check the property thoroughly for signs of disrepair which may cause issues once you're living in the property.

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

Housing Executive and housing association tenants should only be evicted as a last resort. Your landlord should work with you to try and resolve any problems and should only decide to go to court to evict you if all other attempts to sort out the problem have failed.

Your responsibilities are set out in your tenancy agreement and tenant handbook. There are certain things you must do. If you don’t, your housing association could take steps to end your tenancy.

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