There are three stages to making a PIP claim. You’ll have to complete an initial application during a phone interview, then an application form and then you may be asked to attend a medical assessment.
Starting your PIP claim
Phone the PIP centre on 0800 012 1573 if you don’t currently receive DLA and want to apply for PIP.
You’ll be asked for some basic personal information. This information is required for the PIP1 form, which is the first stage of your PIP claim. It will take about 20 minutes to complete this telephone call.
Once you’ve completed the PIP1 form, the PIP centre will send out a second form for you to fill in. This is your PIP claim form. You use this form to explain how your disability affects you.
Completing the PIP claim form.
You’ll be asked how your disability affects your ability to do certain things, such as
- Preparing food
- Taking nutrition
- Managing therapy or monitoring a health condition
- Washing and bathing
- Managing your toilet needs
- Dressing and undressing
- Communicating verbally
- Reading and understanding signs, symbols and words
- Engaging with other people face to face
- Making budgeting decisions
- Planning and following journeys
- Moving around.
Read the Citizens Advice guidance on the PIP claim form before you fill it in. There are 15 questions on this form. Your answers will help the PIP centre to decide how many points you should score. You can find out more about how scores are calculated from the Citizens Advice website.
People who are terminally ill
Claiming PIP can take some time. If you have a terminal illness and your doctors believe that your life expectancy is six months or less, you can use a quicker process to claim. You don’t need to show that you’ve been sick for at least three months.
Claim by contacting the PIP centre and explaining that you have a terminal illness. Your doctor will need to send the PIP centre a medical form called a DS1500.
You can also claim on someone else’s behalf if that person is terminally ill, but unaware of this. You will still need to ask the person’s consultants to submit the DS1500 form to the PIP centre.
You will automatically qualify for the enhanced rate of daily living allowance if you have submitted a DS1500. You will need to explain any mobility problems you have, or the affected person during your PIP claim telephone call.
You will probably have to go to a face to face consultation after you’ve submitted your form. The assessment will be carried out by a medical professional employed by Capita.
The assessor will ask you some questions and may ask you to carry out certain tasks. They will consider everything they see or hear as relevant to your claim. If you’ve had extra help washing, dressing or travelling to the assessment, you should explain this to the assessor. Otherwise, they may think that you are capable of doing all of these tasks by yourself.
Speak up if you are uncomfortable during the assessment and don’t force yourself to do something that you wouldn’t normally be able to do.
Visit the Citizens’ Advice website to find out more about preparing for your assessment, including advice on asking for adjustments and claiming your expenses.
Getting advice on PIP
Call 0808 802 0020 if you have any questions about the move from DLA to PIP. The Citizens Advice website has some really useful information about making a claim for PIP.