When everyone has a home

Housing advice for Northern Ireland

Universal credit in Northern Ireland

Most people who need to start claiming benefits will now claim Universal Credit. You can make and manage a Universal Credit claim online. The phone number for Universal Credit in Northern Ireland is 0800 012 1331 

The government planned to move people who are claiming certain other benefits on to Universal Credit from 2020 but COVID-19 has slowed down this plan. 

The amount of your universal credit payment will depend on several things, such as your personal circumstances and your income. 

Universal Credit can help with rent, some service charges and interest charges on a mortgage. It doesn't include help with rates. You need to apply for a rates rebate to cover your rates payments. 

You can’t get help with rates as part of your Universal Credit claim. Instead, you will be able to apply for a rates rebate. Land & Property Services will be in charge of managing the rates rebate system.

You claim Universal Credit online

Call 0800 012 1331 for help making the online application or if you cannot claim online.

Your entitlement to Universal Credit starts on the day you answer all the questions on your application and submit your declaration. But, it will be five weeks or longer before you receive your first payment. You can ask for an advance payment if you are worried about money during this time.