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Repairs and bad housing

Make sure you know who is responsible for repairs in your home. You should report any damage or disrepair to your landlord immediately.

In this section

Repairs for private tenants

Make sure you understand who is responsible for making repairs. If your home is unsafe or dangerous to live in, you can get help with getting your landlord to do repairs.

Repairs for social tenants

Your landlord is responsible for most repairs in your home. You’ll have to carry out other repairs.  

Check your tenancy agreement to see who is responsible for different issues.  

Complaining about repairs in social housing

Do not stop paying rent, even if you're not happy with how your landlord is handling things. Get advice if your landlord isn't completing repairs.

Help from the council

The environmental health department of your local council is responsible for making sure your home is safe. Learn how they can help you if your landlord is not completing repairs.

Paying rent for bad housing

It’s frustrating if your home is in a bad state and your landlord is not fixing things. You should keep paying rent even if you’re unhappy. Understand your rights and get advice for this situation.

Antisocial behaviour

It can be frustrating and even scary to have problems with your neighbours. Understand your rights, responsibilities and how to get help.