You claim Universal Credit online. Your local jobcentre has computers you can choose to submit your claim.
You can call 0800 012 1331 for help making the online application or if you are not able to make an online claim.
What do I need?
You will need to set up a Universal Credit account. To do this, you need an email address.
If you are claiming as part of a couple, you will both need to set your own UC accounts. The first person who sets up an account will be sent a “linking code”. The second person needs this code to link both claims.
Once you have set up your account, you will need to verify the account. You do this by logging into your email account and clicking the link from the Universal Credit system.
Once you have verified your account, you can start to make your claim.
Getting ready to claim
Gather up all the information you need to help make your claim. You will need
- Your national insurance number
- Information about your rent and service charges
- Your landlord’s details
- Information about your salary and other earnings
- Information about your savings
- Details for all the people who live with you
- Your childcare provider’s number
- Information about your condition or a fit note from your doctor, if you are unable to work due to illness
- Your bank account details
- Your linking code if your partner has already set up a UC account.
Making the claim
When you log into your account, you will see a list of “to-dos”. These are all the sections you have to complete before your claim can be accepted.
Go through each one of these sections and answer the questions asked.
When you’ve finished all the to-dos, you will have to tick a declaration confirming that the information you’ve given is accurate. Once you’ve done this, your claim has been submitted, but you will still need to verify the claim before you’ll receive any money.
Verifying the claim
You need to prove or verify some of your claim, including your identity and your housing costs.
If you have certain types of ID, you will be able to verify your identity online. You can verify your identity with your work coach if the online system won’t accept your ID.
Your interview with your work coach
The last stage of your claim is to meet with your work coach at the local jobcentre. You need to arrange this meeting within 7 days of making your online claim. Call 0800 012 1331 to set up a meeting.
If you don’t arrange your meeting in time, your claim will be cancelled and you’ll have to start the process all over again.
At this meeting, your work coach will ask to see certain paperwork to confirm some parts of your claim, such as your housing costs, your earnings and your childcare costs.
During this meeting, you and your work coach will agree what you have to do each month in order to get your UC payment. This could include going to interviews, applying for jobs or attending training.